FAQs

FAQ's

We have many frequently asked questions and we are here to make your experience smoother. So look below for some support, alternatively you can contact us on 0455 282 657 or via email, FB or Insta!

Why Pugsley & Co?

We are a small Australian business that value quality, safe dog products. All materials used to handcraft Pugsley & Co items have been purchased in Australia and is up to pet grade standard. As a pet sitter with veterinary nurse experience, everything I make & design is made with love & strives to enrich the mind of your pet! 

How can I get your support the quickest?

Instagram DM's! We check these ALL the time and usually respond within  the hour @pugsleyandco

Are your products able to be custom made? 

Absolutley! Please get in touch if you are interested in a particular design, colour scheme or sizing!

What is your dispatch time?

 

Once we receive your purchase we will begin working on it immediately! All our products are made to order so please allow 1 to 7 days for your items to be hand crafted & posted to you.
Your Pugsley & Co. items will be carefully packaged, making them the perfect gift!
Once your order has been dispatched, you will be provided with a tracking number via email. Please ensure the shipping address you provide is complete and accurate as we cannot take responsibility for incorrect entry of address details.
Thank you for suppawting our small business
I hope you love your purchases as much as we do!